FAQ


I'M STILL ON THE FENCE ABOUT WORKING WITH YOU OR NOT. I NEED FURTHER CONVINCING.
No problem, we can always meet to show you our full portfolio and talk about any other questions you may have.

HOW DO I CONTACT YOU FOR A SHOOT?
Please go to our Contact page, fill in the quick form, and submit it. Within two business days, we will contact you to begin scheduling your shoot. We are a digital business and we book and confirm our shoots entirely over email, though we do make exceptions if it makes more sense for us to jump on the phone with you or schedule a meeting.

DO YOU "HOLD" DATES?
We do not hold dates for clients. During the booking process, if you see a date you must have, we recommend filling out the intake form ASAP and emailing us right after.

WHERE DO YOU SHOOT?
We shoot in Merrillville, Indiana and Chicago surrounding area. We also travel to other areas for a small fee.

WHEN AM I CONSIDERED OFFICIALLY BOOKED FOR A PHOTOSHOOT?
During the booking process, we may discuss times, dates, and even get close to confirming the shoot, and after everything is set, you will receive a contract that includes all the details of your shoot, guides to help you prepare, plus all of our policies. If you do not receive this contract, you are not officially booked.

DO YOU OFFER STUDIO PHOTOGRAPHY OR OUTDOOR PHOTOGRAPHY?
We actually offer both. We would usually go to your home and arrange a photo session in there. Besides our packages, we can always create a custom package for you.

HOW LONG DO SHOOTS LAST?
Basic sessions generally last 20-30 minutes, while Deluxe sessions tend to last around 30-45 minutes.

WHAT HAPPENS IF IT'S RAINING THE DAY OF MY SHOOT?
If it's raining on the day of the shoot, we generally wait until about 30 minutes before the shoot to see if it's raining in the area where we will be shooting. If we decide to cancel the shoot, we will contact you by phone to let you know the shoot is off. Then, we will get you rescheduled as soon as possible.

WHAT IS CONSIDERED AN "OUTFIT"?
An outfit is a shirt, tie, and pants; a dress; or a t-shirt and jeans, etc. If your package includes multiple outfits, then please bring extra clothes with you to the shoot. If you aren't sure what to wear, bring a few things and the photographer can help you put outfits together.

HOW CAN I PAY FOR MY SESSION WITH YOU?
We accept cash, checks, and credit cards. Credit cards can be used at the time of your session or we can invoice you online. Payment is due at the end of your shoot. Please note that your photos will not be processed or returned to you until payment is made.

WHAT HAPPENS AFTER OUR SHOOT IS OVER?
Within two to three weeks of your session, your images will be ready to view. You will get an email from us with the subject line, “Your Photos Are Ready.” This email will contain a link to an online gallery, where you will be able to view the images and download them one by one. You will also receive a .zip file with all of your photos. If you don't receive your photos during this time, either check your Spam folder or email us.

WHAT IF I NEED MY PHOTOS BACK FASTER THAN TWO TO THREE WEEKS?
We charge a $100 fee for a 24-hour rush turnaround, $75 for a 48-hour turnaround, and $50 for a 72-hour turnaround. We also offer a same-day turnaround (only for individual headshots) for $200. If you need a quick turnaround for corporate photos or other packages, we can discuss the fee at the time of booking.

HOW MUCH RETOUCHING DO YOU PERFORM ON THE PHOTOS?
We do basic color correction and minor retouching on all photos in Adobe Lightroom and Adobe Photoshop are the preferred softwares for photography processing and editing. If you want additional retouching on your photos, we can do that for a fee that will depend on how many images and how quickly you need them done.

ARE YOUR PHOTOS IN COLOR OR BLACK AND WHITE?
You can choose to have your photos in color, black and white, or both.

DO YOU OFFER PRINTS?
We do! We are currently working on our new webpage to upload the packages for printing... You can write us an email or in the contact tab and we would be very happy to tell you our options.